Terms & Conditions

The websites at www.therapyshoweruk.com are owned and operated by The Prophet Distribution Ltd, Registered Office: The Granary, 40 Pinfold, South Cave, HU15 2HE (The Prophet Distribution Ltd is registered in England with company number 6025392). See our Customer Services area for our contact details.

These Terms and Conditions govern your use of this site. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the I Love Hair & Beauty site.

By using this site you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights. These Terms and Conditions were introduced on 13 June 2007.

2. Proprietary rights

2.1 You are permitted to print and download extracts from this Website for your own use on the following basis: ?(a) no documents or related graphics on this Website are modified in any way;?(b) no graphics on this Website are used separately from accompanying text; and?(c) any of our copyright and trade mark notices and this permission notice appear in all copies. ?

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. ?

2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. ?

2.4 Any rights not expressly granted in these terms are reserved.

3. Prices and VAT (Sales Tax)

3.1 Depending upon your choice of currency, our prices are stated in Pounds Sterling (£) or Euros (€) and include Sales Tax (VAT) at the rate of 17.5%. If your order qualifies with us for UK Tax Free Shopping the Sales Tax (VAT) will be automatically deducted during checkout and a service charge of £5 will be made.

3.2 Our VAT Registration Number is: 895 0190 06

3.3 We will clearly show you the price you have to pay for our products. If, by mistake, we have mis-priced a product, we will contact you by e mail, highlighting the mistake and offer you the option to purchase at the correct price. We will not deliver that product to you at the incorrect stated price.

4. Acceptance of Order

4.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

4.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

4.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

4.4 We will not be held liable for any loss caused by you entering your address incorrectly into the website.

4.5 If an item is not delivered by the courier we use, we will claim a refund from them. We withhold the right to charge your card for the original amount if there is evidence of non cooperation with them during their enquires

5. Delivery and charges

5.1 The cost of packing and delivery is clearly displayed at 'checkout' for your approval prior to confirming your order. For detailed packing and delivery information see our current Packing & Delivery Charges.

5.2 Our delivery within the UK is usually 24-48 hours. Our delivery overseas is usually within 4-7 days. Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our upmost to deliver within 5 working days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

6. Cancellation and return

6.1 If you wish to cancel an order: (i) you can notify us by email to info@therapyshoweruk.com before we have dispatched or packed the goods to you. We will refund the sale value immediately and inform you of the refund completion; or? (ii) where goods have already been dispatched to you, by returning goods to us in accordance with clause 6.2 below.?

6.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange, provided that the goods remain in a re-saleable. We recommend that should the time between ordering and cancellation have resulted in dispatch, that the goods are returned sealed as sent by us. The costs of returning goods to us shall be borne by you.?

6.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. Where free delivery has been offered with the order then there will be a charge at the standard rate of delivery applied. The current pricing can be found on our delivery details page.

6.4 The rights to return the goods to us as referred to in clause 6.3 will not apply in the event that the product has been used? The provisions of this clause 6.4 do not affect your statutory rights.

7. Availability of I Love Hair & Beauty Site

7.1 We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that the BathandBody works site will be fault free. If you find a fault or have a relevant comment, please let us know by contacting info@therapyshoweruk.com

7.2 Our site normally be available 24/7, however, there will be times when your access is restricted to allow for repairs, maintenance and or improvements.

8. Complaints

We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed via the secure 'e-mail us' link found at the bottom of each page and include full contact details in addition to your e-mail address together with order number where appropriate.

9. Changes

We may update these Terms and Conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on the site homepage. If you do not wish to accept the new Terms and Conditions you should not continue to use the site. If you continue to use the I Love Hair & Beauty site after the date on which the change comes into effect, your use of the site indicates your agreement to be bound by the new Terms and Conditions.

10. Liability

10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. ?

10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.?

10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. ?

10.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

11. General

11.1 We make no promise that materials on this I Love Hair & Beauty site s are appropriate or available for use in locations outside the United Kingdom, and accessing thiis site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

11.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Any contracts between you and us are concluded in English.

11.3 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

11.4 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

11.5 If you breach these Terms and Conditions and we ignores this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

11.6 We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.

11.7 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.